Customer Care Associate - Real Estate (Urgent Hiring in Bali!)

Are you a detail-oriented professional with a passion for delivering exceptional customer service? Johndorf Ventures Corporation, a leading name in the real estate and property industry, is urgently seeking a Customer Care Associate to join our dynamic team in Bali. As a Customer Care Associate, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. This is a unique opportunity to grow within a company that values innovation and customer satisfaction.

In this role, you will handle a variety of customer inquiries, from property listings to lease agreements, using our in-house CRM system and property management software. You will also assist in resolving customer complaints, providing feedback to our sales and marketing teams, and contributing to our ongoing efforts to enhance customer experience. Johndorf Ventures Corporation is committed to fostering a supportive and collaborative work environment, where your contributions will be recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints related to real estate transactions, ensuring prompt and professional resolution.
• Assist in managing our CRM system and property management software to maintain accurate customer records and transaction histories.
• Provide exceptional customer service by communicating clearly and empathetically with clients, both in person and via phone, email, and chat.
• Collaborate with the sales and marketing teams to gather customer feedback and suggest improvements to our services.
• Stay updated on industry trends and best practices in customer service to continuously enhance our service offerings.
• Participate in team meetings and contribute to the development of customer service strategies and initiatives.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Maintain a high level of confidentiality and discretion when handling sensitive customer information.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1-2 years of experience in customer service, preferably in the real estate or property industry.
• Strong communication skills, both written and verbal, with the ability to build rapport with diverse clientele.
• Excellent problem-solving skills and a customer-centric approach to resolving issues.
• Proficiency in using CRM systems and property management software, such as Salesforce or similar platforms.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively in both formal and informal settings.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of accuracy and attention to detail in handling customer information and transactions.
• Valid ID and the ability to work in Bali, Indonesia.

🛠️ Keahlian

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