Collections Specialist - Lampung Region

Join Infomedia Nusantara as a Collections Specialist in Lampung and play a pivotal role in ensuring timely payments from Telkomsel Halo customers. This position involves direct field visits to clients with outstanding bills, verifying customer data accuracy, and negotiating payment arrangements. You'll be the face of our company, building strong relationships with clients and ensuring their satisfaction. Located in the vibrant city of Bandar Lampung, you'll have the opportunity to work in a dynamic and growing market.

At Infomedia Nusantara, we are committed to providing exceptional customer service and ensuring our clients receive the best possible experience. As a Collections Specialist, you'll be part of a dedicated team that strives for excellence in everything we do. We offer competitive salaries, professional development opportunities, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Visit clients in person to collect outstanding payments from Telkomsel Halo customers.
• Verify customer data accuracy and update our records accordingly.
• Negotiate payment arrangements and follow up on overdue accounts.
• Build strong relationships with clients to ensure their satisfaction.
• Provide excellent customer service and resolve any issues or concerns promptly.
• Submit regular reports on collections activities and client interactions.
• Adhere to company policies and procedures, including data privacy and security.
• Participate in team meetings and contribute to the development of collection strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Valid driver's license and reliable transportation.
• Proficient in Bahasa Indonesia (both written and spoken).
• Ability to travel extensively within the Lampung region.

🛠️ Keahlian

Lowongan Terkait